SHIPPING AND RETURNS
Our delivery prices are among the cheapest in the industry, and we make regular deliveries all over Britain. When we quote our competitive price for your instrument we will also quote for delivery, and once your order is placed we will arrange suitable timing.
We deliver and install wherever you need the piano, be it ground floor, upstairs, schools or halls, and are rarely defeated by awkward access.
For digital pianos we offer a full installation service, including assembly and removal of packaging, or a cheaper delivery in boxes for self assembly depending on your location.
RETURNS AND CANCELLATIONS
If any goods you receive are faulty you must telephone us immediately on 01223 354452 or 367758. The goods should then be returned to us within 7 days and we will either repair or replace them.
If you receive an item that is not what you ordered you must telephone us immediately on 01223 354452 or 367758, and then return the item to us in its original condition within 7 days. We will replace it with the product you ordered, or refund the cost of the item and carriage.
In most cases you may return goods, at your own cost and risk, within 7 days of receipt without giving any reason. However, this does not apply in the following circumstances:
• If the goods are unsealed, used or damaged by the customer.
• If the goods have been specially ordered for the customer.
• Wind and brass instruments, reeds, mouthpieces, microphones and other similar items cannot be returned for reasons of hygiene unless they are returned in the original sealed packaging.
• Electronic products, such as digital pianos, keyboards, digital drums and amplifiers, can normally only be returned if they are in their original, sealed packaging as this is our only guarantee that the products have not been assembled and/or used.
We will not accept any returned goods if we have not been contacted by the customer within the 7 day period. In this case the goods will be returned to the customer and we will seek to recover delivery costs.